service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

INTRODUCTION The pharmaceutical industry in the United States spends about $15 billion per year advertising its products to the medical profession [1]. Pharmaceutical detailing, which is using sales representatives to call on physicians to promote products, accounts for about 45 percent of this spending [2]. In order to help sales representatives track sales leads, sales, service requests, and ...

a r t i c l e i n f o Two key trends in B2B sales organizations are increased representation by females in sales roles and a shift toward more inside sales positions than has been true in the past. Prior work on multifaceted job satisfaction among salespeople has not fully taken these elements into account. This study furthers the literature by examining the moderating role of gender and inside...

This study sought to investigate the communication between Food & Beverage Department and Sales Marketing at Mercure Bandung Nexa through perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection conducted in-depth interviews with managers two departments field observations. collected then analyzed carried out elements co...

Iodized salt has been an important source of dietary iodine, a trace element important for regulating human growth, development, and metabolic functions. This analysis identified iodized table salt sales as a percentage of retail salt sales using Nielsen ScanTrack. We identified 1117 salt products, including 701 salt blends and 416 other salt products, 57 of which were iodized. When weighted by...

OBJECTIVE This study assessed the impact of changes in school food policy on student lunch consumption in middle schools. METHODS Two years of lunch food records were collected from students at three middle schools in the Houston, Texas area. During the first year, no changes occurred in the school food environment. After that school year was completed, chips and dessert foods were removed fr...

Fusidic acid is a topical and systemic antimicrobial used for the treatment of staphylococcal infections in hospitals and the community. Sales of fusidic acid and resistance rates among meticillin-resistant Staphylococcus aureus (MRSA) doubled between 1990 and 2001. For the following decade, fusidic acid resistance rates among isolates from Addenbrooke's Hospital (Cambridge, UK) were compared w...

Background: An effective and efficient last-mile delivery service plays a critical role towards the growth of global online retail sales. In Kenya, customers have often been unwilling to shop again, mainly because issues. However, extent which are satisfied with remains unknown. This is despite significant potential that sector has, unrealised in country’s economy.Objectives: The key objective ...