Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research pape...

Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co-worker support and organization support on the TQM/performance relationship. Design/methodology/approach – A questionnaire survey was developed and distributed to a sample of firms selected from the m...

In this paper, we present a macroergonomic model of work design that is applied and tested to examine Total Quality Management (TQM) in the public sector. According to the model, TQM can influence different aspects of work design and quality of working life (QWL). Questionnaire data collected in 2 public sector organizations in the USA show that TQM can have both positive and negative impact on...

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma, Just-in-Time (JIT), and Supply Chain Management (SCM) approaches. There is a great enthusiasm among manufactu...

This paper explicitly examines the relationship that exists between Total Quality Management (TQM) and Environmentally Responsible Manufacturing (ERM) systems. It has been presumed in numerous past studies that such a relationship does exist. It has been argued that those firms that have successfuhy implemented a TQM system are better positioned to successfully implement an ERM system. This rel...