UNLABELLED Hearing aid use and satisfaction can be used to analyze the effectiveness of hearing rehabilitation, an issue few explored in Brazilian users. OBJECTIVE Evaluate hearing aid use dispensed in a publicly-funded health service after one year, the interventions needed and users' satisfaction. METHOD Prospective observational cross-sectional study. Hearing aid users were invited by te...

The mobile (wireless) service market has been rapidly growing along with the development of a variety of wireless applications and services and the increasing number of mobile Internet users. In this rapidly changing market environment, understanding users’ satisfaction with mobile Internet service, the dimensions of service quality, and their intentions to use current service is important to b...

Learning suitable and well-performing dialogue behaviour in statistical spoken dialogue systems has been in the focus of research for many years. While most work which is based on reinforcement learning employs an objective measure like task success for modelling the reward signal, we propose to use a reward based on user satisfaction. We will show in simulated experiments that a live user sati...

The purpose of this research is to develop a research model that investigates which cognitive factors affect users’ satisfaction in online community. The research model was developed by utilizing cognitive psychology, affective psychology, as well as on literatures marketing field to answer the research question, what cognitive factors can explain IT users’ satisfaction? To answer the question,...

In library and information science research, information can be seen as a consumable product that can only be consumed together with certain information delivery systems and/or services. The satisfaction of library users is a function of the quality of information product(s) received, the quality of information system and library services provided to access the information product. Therefore, s...

This paper reports the results of an experiment that investigated the effects different structural characteristics of relational databases have on information satisfaction of end-users querying databases. The results show that unnormalised tables adversely affect end-user satisfaction. The adverse affect on end-user satisfaction is attributable primarily to the use of non atomic data. In this s...

This paper fills the gap in literature regarding research of NTO’s overseas office marketing efforts and adopting Singapore Tourism Board’s (STB) Traditional Chinese (TC) website as a case study to examine Taiwanese consumers’ satisfactions toward the NTO website. Through an online questionnaire available on STB Taiwan website’s homepage, 257 useable responses were collected. The findings demon...

We describe how static anthropomorphic images of avatars affected users’ emotion perceptions of interactants and medium when they engaged in a conversation on a mobile telephone. We utilized measurements of social presence, specifically interactant satisfaction and social richness of medium. The items of these two measurements were modified to include new items of emotional credibility. The res...