Abstract Innovation in public services is propelled by collaborations between actors, private and service users. A substantial literature has centered on the benefits of user involvement services, but how can stimulate collaborative innovation still largely unknown. This article develops tests a theoretical framework based combined effect (1) empowerment users, (2) specialized knowledge (3) abs...

177 Abstract—Considerations for user-centric environments are regarded as essential for the successful deployment of convergence services in BcN. Event driven service (EDS) is regarded as a typical convergence service converging different functions of multiple service providers to support user-centric environments. This paper first describes the deployment model and service scenario of EDS, a c...

With the rapid development of Service-Oriented Architecture (SOA) and Service-Oriented Computing (SOC), the Quality of Service (QoS) is more and more essential than before. There are a number of tools and techniques for Web application testing, but few of these have addressed the procedure to gather user session data accessed in the production environment to assist testing SOA and SOC Web appli...

OBJECTIVES To understand how the policy of user involvement is interpreted in health service organisations and to identify factors that influence how user involvement is put into practice. DESIGN Ethnographic study using participant observation, interviews, and collection of documentary evidence. SETTING A multiagency modernisation programme to improve stroke services in two London boroughs...

Service-Oriented Computing is a cornerstone for the realization of user needs through the automatic composition of services from service descriptions and user tasks, i.e., high-level descriptions of the user needs. Yet, automatic service composition processes commonly assume that service descriptions and user tasks share the same abstraction level, and that services have been pre-designed to in...