Banks operate in an environment characterized by competition between banking service providers and the continuous development of financial technology. On this basis, quality services determines success banks. This study aims to test customer satisfaction as a mediating variable relationship loyalty using convenience sample method. Using SmartPLS software, data analysis hypothesis results show t...

This paper examines the effect of export intensity on a firm's capital structure using sample 7,676 Portuguese SMEs. Results obtained from system GMM estimation method show that leverage ratio is negatively affected by intensity. We document firms with more growth opportunities have higher leverage, while profits, asset tangibility and face business risk lower debt ratios. Our results also impl...

Abstract This research aims to analyze the determinants of a firm’s factors that influence capital structure. The variables used were profitability, growth, tangibility, non-debt tax shield, liquidity, and size. quantitative approach by using multiple linear regression. samples from all non-financial sector companies listed on Indonesia Stock Exchange issued financial statements in 2016–2020 no...

The paper deals with the analysis of implication Total Hotel Service Quality (THSQ) on customer satisfaction and loyalty, as well identifying key dimensions which significantly affect loyalty. was performed in context national characteristics respondents (dimensions cultures determined by Hofstende) demands modern tourists. empirical research included 175 participants who all were hotel visitor...

The purpose of this study is to determine the effect business risk, non-debt tax shield and tangibility on capital structure with firm size as a moderating variable, by analyzing testing. objects in are companies listed Jakarta Islamic Index for 2015-2019 periode. sampling technique used purposive which included 19 samples. analysis method research multiple linear regression Moderated Regressio...

This study aims to investigate the impact of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) on market share Jordanian hotels. The sample this comprised general managers A total 162 respondents were surveyed via a self-administered survey. Partial least squares structural equation modeling using Smart PLS 3.3.9 software was used analyze data. findings i...

The key purpose of the research work is to evaluate and analyze ride-sharing service (RSS) users’ satisfaction, from assurance empathy perspective in Bangladesh. Factors applied study are adopted SERVQUAL dimensions (reliability, responsiveness, assurance, tangibility, empathy). Data were collected with a structured questionnaire RSS users Dhaka city. Study hypotheses tested regression analysis...

Philanthropic decision-making is important both for its potential to provide insight into human behaviour and for its economic significance. In recent years, investigations of charitable-giving behaviour have expanded substantially, including explorations from a variety of disciplinary perspectives such as economics, marketing, sociology, public administration, anthropology, evolutionary biolog...