The knowledge service platform is seen as the vital intermediaries in innovation cycle, and for users to locate, exchange and acquire knowledge in a systematic way. It is increasingly recognizing the powerful role that knowledge service platform provide in building a national innovation capacity. The knowledge service platforms in the China’s national innovation system, mostly based on the digi...

The importance of innovation for firms for gaining competitive advantage has been widely acknowledged. Innovation in services exhibits some particular challenges. In order to support formal service innovation management, several frameworks of capabilities for service innovation have been published in recent years. However, these frameworks often do not support the use of existing information to...

Services have emerged as major economic activities in Taiwan in recent years, since more than 70% of GDP in Taiwan is generated by service sectors. Nevertheless, knowledge of service innovation remained under-explored. To address this research gap, this study proposed the concept of “Service Innovation Readiness” based on expert interviews of five service industries (Department Stores and Retai...

The traditional evaluating methods can not deal with the evaluation problem of innovation sources in service firms with fuzzy information, authors have constructed fuzzy support vector machine based on support vector machine and fuzzy chance constrained programming, and applied this new method to evaluating innovation sources in service firms. In basis of related literature reviewing, authors h...

The aim of this research is to empirically investigate the relationships among the three vital knowledge management processes of acquisition, integration and application, and their effects on organisational innovation in the pharmaceutical manufacturing industry in Jordan; a knowledge-intensive business service (KIBS) sector. Structural equation modelling findings show an excellent fit among al...

complicacy, variety and ever-increasing changes, assumed as outstandingly evident organizational environment features, impose a situation where inconsiderate attitude or carelessness could end in loss of competitiveness or even survival among rivals. today, organizations have come to the point that nothing, but knowledge and innovation could make them desirably successful in a competitive world...

The role and influence of information technology related to business and value creation of a firm are discussed controversially. The question how technology can drive service innovations is especially crucial in highly competitive and quickly developing areas such as digital platforms – and at the same time not well understood. This study investigates the role of information technology for serv...

Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services ...

In recent years, forward-thinking governments are attaching great importance to smart living services to enhance quality of life for people and to create new business opportunities for economic growth. An emerging systematic approach Living Lab commonly explained as a human-centric research and development methodology is getting widely applied to service engineering and business innovations. Se...