The Standards-Based Management and Recognition (SBM-R(®)) approach to quality improvement was applied to maternal and newborn health services in Guinea, Mozambique, Nigeria and Zimbabwe. In every country, the quality of service delivery, as measured by clinical performance standards, improved following the intervention. The performance of evidence-based service delivery practices, as measured t...

The provision of networked multimedia service across the Internet offers many challenges. We present an approach to CORBA based multimedia service delivery in the World Wide Web environment. Our systems are founded on the notion of end-to-end Quality of Service, which permits negotiable and adaptable multimedia delivery. This paper presents the evolution of our web-based multimedia service fram...

Purpose – The purpose of this paper is to present challenges and opportunities of e-government implementation in South Africa with special reference to service delivery and implications for libraries. Design/methodology/approach – The paper is based on an in-depth literature review from government documents, presidential state of the nation addresses, global and nation reports on e-government, ...

Emerging technologies such as Software-Defined Networks (SDN) and Network Function Virtualization (NFV) promise to address cost reduction and flexibility in network operation while enabling innovative network service delivery models. However, operational network service delivery solutions still need to be developed that actually exploit these technologies, especially at the multi-provider level...

In an attempt to promote service delivery integration and improve interorganizational collaboration, many recent human service delivery initiatives have included the development of interorganizational alliances such as coalitions and coordinating councils. Despite their popularity, little is known about how these alliances influence interorganizational collaboration, specifically the extent to ...

Having good customer satisfaction by providing excellent quality services are important in running a successful hospitality business. Every establishment needs to deliver service and products, which critical, factors for the success of any Also, Managers need understand how encourage their staff implement measures assure guarantee retain relationships implicate re-visit positive word mouth. Thi...

The involvement of mental health service users in service delivery is a new and growing phenomenon. Such involvement is complex, given the history of paternalism in the mental health system, the power differential between service providers and service users, and the very differing views each group holds on multiple issues. Unless such differences are addressed, there can be no meaningful involv...

nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...

The emergence of e-Government in developing countries has led to the discovery of many innovative ways of public service delivery to citizens and businesses. India has chosen the common service center based service delivery model, where multiple services from single or multiple government agencies can be obtained in one location. However, the assessment quality of service at these centers, espe...

Advances in healthcare information technology have enabled new models for electronic delivery of healthcare services. In this article, we present the case of electronic delivery of radiological services and describe the market-based and technological factors that have led to the development of Internet-based service models for flexible delivery of radiological services. Specifically, we describ...