This is a research in progress paper discussing Internet banking issues both from the bank’s point of view and from the customers’ points of view. Based on literature it includes several factors that impact Internet banking. It includes several hypothesis derived from literature to be tested empirically. The research will be guided by the conceptual model presented as figure 2 in this paper hig...

Many multinational corporations have implemented cross-national satisfaction measurement programs for tracking and benchmarking the satisfaction of their customers across their various markets. These companies measure satisfaction with the goal of maximizing customer loyalty and the financial benefits associated with loyalty. However, existing research comparing consumer satisfaction across nat...

This study aims to determine and analyze the effect of corporate image, store atmosphere on customer satisfaction its impact loyalty. The population is customers from Aluna Home Spa, with a sample 100 respondents. data testing technique used in this uses validity test loading factor, reliability Cronbach's alpha multiple regression analysis. results show that image has positive satisfaction, lo...

The idea of user satisfaction is not new. But how important it is in quality in use is new and under description. Satisfying the customers is an essential element to staying in business in this modern world of global competition. Software companies satisfy and even delight their customers with the value of their software products and services to gain their loyalty and repeat business. Customer...

Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on effect e-service quality e-loyalty customers Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia.Methodology gathered primary data by distributing questionnaires a number 200 BSI that were selected as respondents using purposive sampling technique. A Structural Equation Modelling (SEM) technique is used t...

background: understanding customers has become an urgent topic for increasing competitiveness. the purpopse of  the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. methods: a total number of 427 questio...

This study aims to analyze the factors that influence customer loyalty at Bank Syariah Indonesia. The used five hypotheses and examined relationship between service quality, satisfaction, religiosity, loyalty. quantitative data with descriptive methods. population in this is all customers of samples amounted 158 taken using non-probability sampling techniques. Data analysis was carried out Stru...

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to customer satisfaction and customer loyalty. The taxonomy is grounded in a conceptual classification s...

This study examines how loyalty influences the relationship between customer satisfaction (CS) and repurchase intention (RPI). Considering the effect of time, the study introduces adjusted expectations, which are expectations updated after consumption experience. The present study investigates the role of adjusted expectations in the CS–RPI link. With structural-equation analysis, the proposed ...