A manufacturing company, whether in developed or less developed countries, that operates within today’s dynamic and hostile environment (i.e., globalization) is vulnerable. The different functional areas within a company need to be mobilized to confront the threat. Production and operations management, as one of the very fundamental functions within a factory, is required to answer an important...

Online feedback systems (OFSs), which acquire, store, and publish feedbacks from consumers after their actual consumptions, are an effective mechanism to overcome information asymmetry. While past research has examined the wordof-mouth effect of OFS, little analytical effort has been invested in understanding factors that influence consumers’ information provision to OFS, which is crucial to th...