The ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 560,000 locations worldwide. Anecdotal evidence suggests that firms can achieve internal benefits such as quality or productivity improvements, or that certification can help firms maintain or increase their market share, or both. Others argue that the standard is too generic to cause perfo...

Purpose: The purpose of this paper is to investigate the current level of best manufacturing practices in Malaysian ISO 9000 certified small and medium enterprises (SMEs). Design/methodology/approach: The authors conducted a survey on 270 ISO 9000 certified manufacturing SMEs. Based on an extensive search of literature on performance requirements, eight areas were identified. Thus, the question...

Trade policy is an important topic in global public policy. It is recognized that trade is hampered when buyers have incomplete information about the offered products, a problem accentuated in the international markets by the physical and cultural distances between buyers and sellers. Buyers look for proxies to assess product quality, and exporters that can provide assurance about quality gain ...

The continual increase of the competition on the market leads to the need of organisations to achieve and maintain compliance to standards such ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, ISO 22000 a.s.o. Having an effective and efficient management system is now more important than ever. That means improving information flow and the level of knowledge in the organisation, with the same or eve...

The aim of the authors is to describe the economic consequences of structural and org anizational changes of PAIS (Parmigiano agroindustrial system) to afford the total quality management in accordance with the requirements of the quality standards imposed by UNI-EN ISO 9002 norms. The first part is dedicated to the structural changes in fa rm organization required by PAIS. The topic is framed ...

The Capability Maturity Model for Software (Software CMM ) is probably the best known and most widely used model world-wide for software process improvement. ISO/IEC 15504 is a suite of standards currently under development for software process assessment, which can be expected to affect the continuing evolution of the Software CMM. This paper discusses the similarities and differences between...

RELATIONSHIP BETWEEN THE INDICATORS OF HIGHER EDUCATION QUALITY ASSURANCE SYSTEM AND ISO 9001:2015 MANAGEMENT SYSTEM: A LITERATURE REVIEW

BACKGROUND Internationally-accredited laboratories are recognised for their superior test reliability, operational performance, quality management and competence. In a bid to meet international quality standards, the Mozambique National Institute of Health enrolled the National Tuberculosis Reference Laboratory (NTRL) in a continuous quality improvement process towards ISO 15189 accreditation. ...

Physicians’ Clinic of Iowa (PCI) is a 50-physician multispecialty clinic located in Cedar Rapids, Iowa. Physician specialties include cardiac surgery, otolaryngology, general surgery, neurology, orthopedic surgery, podiatry, rheumatology, thoracic surgery, urology, and vascular surgery. PCI employs 200 staff at five sites of care. PCI physicians manage approximately 98,000 E and M encounters pe...

Quality control is the crucial step for ISO 9001 Quality System Management Standard for companies. While measuring the quality level of both raw material and semi product/product, the calibration of the measuring device is an essential requirement. Calibration suppliers are in the service sector and therefore the calibration supplier selection is becoming a worthy topic for improving service qu...