The key to improve the competitive ability of manufacturing companies is how to develop high quality product for their customers. So, the selection of product quality and technical parameters is very important for meeting with the customer requirements (CRs). However, the selection process is a complex and difficult task. The aim of this study is to propose a comprehensive decision model to hel...

The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...

the supplier selection is a multi-criteria decision making which consist both qualities and quantities metrics. a lot of investigations have been published in the supplier selection area and, most of the proposed models focused on manufacturing environments and a few papers have been allocated for service industries. proposed system utilizes new method that transfer the house of quality (hoq) a...

In the mining industry, at the beginning of development of a project, a consultant is assigned to build a design feasibility study to incorporate the client requirement, government regulation, and other inputs into the design. The consultant usually faces overwhelmed stages due to changes caused by the client and other stakeholders and has to repeat the process of inputting requirements into th...

Although quality function deployment (QFD) is mostly used in the development of new products, the methodology is equally varied and applied as a packaging design/development tool. Since the demands of the market, i.e. users are constantly changing, the designers of all products, including packaging food designers must implement the introduced requirements into the design of their products. The ...

Quality function deployment (QFD) is one of the very effective customer-driven quality system tools typically applied to fulfill customer needs or requirements (CRs). It is a crucial step in QFD to derive the prioritization of design requirements (DRs) from CRs for a product. However, effective prioritization of DRs is seriously challenged due to two types of uncertainties: human subjective per...