The purpose of this study is to examine the relationship between local government services and the overall satisfaction of users with the e–recruitment website (e–job website) in Taiwan. A two–dimensional mean value matrix (TDMVM) technique was used to explore the identification, classification, and application of website service quality. The results show that the asymmetrical relationship betw...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

For an end-to-end QoS-enabled service, the service discovery and delivery mechanisms are required to be aware of QoS and be able to differentiate its behavior according to the negotiated QoS level. This paper presents a work-inprogress scheme for achieving quality of service in service discovery and delivery networks. Based on the Universal Plug & Play standard, we propose an architecture which...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

Today’s best-effort Internet infrastructure is well-known for its heterogeneity (both in endsystem capabilities and connectivity) and the significant fluctuations in service quality that can be observed. These two properties are often problematic from the viewpoint of a networked application, because they often result in unpredictable application behavior. Network-aware applications provide an ...

Given the importance of QoS (quality of service) properties for distinguishing between functionally-equivalent services and accommodating different user expectations, a number of QoS estimation approaches have been proposed, utilising the observation history available on a service. Although the context underlying such previous observations (and corresponding to both user and service related fac...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...

Quality of Service support plays a major role in the Next Generation Internet. QoS routing protocols must cope with service differentiation to enhance this support. This paper proposes a service aware QoS routing protocol, the Multi-Service routing, which is an extension to traditional intra-domain routing protocols. It proposes a new path selection policy that guides higher priority traffic th...

When people interact with each other, they implicitly make use of context information while intuitively deducing and interpreting their actual situation. Compared to humans, IT infrastructures cannot easily take advantage of context information in interactions. Typically, context information has to be provided explicitly. Recently, cellular network operators have been showing interest in offeri...