Despite the compelling evidence linking complaint handling to subsequent purchase behaviour, relatively little progress has been made in developing a theoretical understanding of how consumers evaluate a company‘s response to their complaints. One construct that has shown promise in explaining individuals’ reactions to a variety of conflict situations is perceived justice. This theoretical pers...

Behavioral health agencies will soon implement automated information-management systems to support their administrative, financial, and clinical care functions. Assessing current information-management capabilities and delineating future needs are prerequisite to recommending a specific information technology solution. Quantifying the discrepancy between current information-management capabilit...

Credit card payment system is the most popular way to make a purchase on electronic commerce. The main problem about using it is that the customer gives his personal information and credit card number to merchant or payment service provider when he makes a purchase in Internet. The result of this action is the lost of customer’s anonymity and privacy in both the real world and Internet. We prop...

While vendors on the Internet may have enjoyed an increase in the number of clicks on their Web sites, they have also faced disappointments in converting these clicks into purchases. Lack of trust is identified as one of the greatest barriers inhibiting Internet transactions. Thus, it is essential to understand how trust is created and how it evolves in the Electronic Commerce (EC) context thro...

In the new economy Small and Medium Enterprises face new challenges in their Business-to-Consumers transactions, such as the use of new Information and Communication Technologies. Electronic commerce may represent a competitive strategy to make enterprises of the agro-food sector more visible to consumers, if usability is adequately taken into account. The main barrier to the development of suc...

Intelligent recommendation systems can be based on 2 basic principles: collaborative filters and individual-based agents. In this work we examine the learning function that results from these 2 general types of learning-smart agents. There has been significant work on the predictive properties of each type, but no work has examined the patterns in their learning from feedback over repeated tria...

Public e-procurement is the use of electronic means for publishing, processing, exchanging and storing all the information related to institutional purchases and provisioning in public organizations. It requires complex technological tools which must comply with legal and organizational constraints. In this paper, we analyse cooperative aspects in public purchase processes through the detailed ...

abstract introduction: introduction: traditionally, the central library of any university is the main source of scientific data retrieval for respective faculty members. exploration of rate and pattern of such usage makes it possible to promote the quantity and quality of library services and increasing the efficacy of faculty members' activities. objective: to determine the rate of usage ...