in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...

The purpose of this study was to assess the comparative determinants of job satisfaction among male and female librarians in public university libraries in Edo state. The descriptive research design was adopted for this study. The study population was made up of female and male librarians. A sample of twenty (20) female and twenty (20) male academic librarians was selected for the study, using ...

BACKGROUND Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations. AIMS The study aimed to assess patients' level of satisfaction with public healthcare services a...

Research involving students taking a senior capstone course in a public fouryear business school revealed a significant relationship between student satisfaction in their perceived computing ability and student satisfaction in their analysis and problem solving skills. Computing availability and student satisfaction in the level of instruction were not related to student satisfaction in computi...

Measuring passenger satisfaction presents several difficulties since customer satisfaction in the public transport sector is subject to different conditions which are different than those that affect other sectors. In this work, a strategy based on Rasch analysis and the Analysis of Means (ANOM) is proposed. This study is based on the idea that the Rasch rating scale model gives ‘sufficient sta...

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal com uting support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings also reveal that management advocacy has positi...

This article explores the determinants of public satisfaction (or dissatisfaction) with health and education services in Africa. Among prospective explanations, we consider the users’ poverty, their general perceptions of service accessibility, and their specific experiences with service providers. We find that user-friendliness of services is essential, especially to poorer clients. But daily ...