Purpose – The purpose of this paper is to assess how regret affects consumer satisfaction levels, extent of rumination, and brand-switching intention. The paper also seeks to examine any mediating effects between regret and rumination that can be found due to consumers’ negative emotions. Design/methodology/approach – A purchase-decision scenario was presented to 125 undergraduate students. A b...

On the basis of a low probability insurance experiment with substantial money on the line, we demonstrate that concern is an important driver of willingness to pay (WTP) for insurance when there is ambiguity surrounding the estimate. Concern still plays an important role when probabilities are given precisely. This finding explains why some individuals pay too much and others little for insuran...

This research aims to enhance our knowledge of Internet purchase behavior by proposing a new model which draws from three disciplines: consumer behavior, decision analysis and IS. A research methodology has been designed to capture the dynamic process that Internet shoppers follow when they are engaged in a shopping experience and the influences of their interactions with the environment on the...

We study whether and how a firm can enhance social contagion by simply varying the message shared by customers with their friends. We focus on two key components of information contained in the messages – information about sender’s purchase status prior to referral, and information about the existence of referral rewards – and their impacts on the recipient’s purchase decision and further refer...