Perceived quality, expectations, customer satisfaction, and effect of customer satisfaction on repurchase likelihood are found to be higher for products than for services, but repurchase likelihood for products is lower. Retailers have the highest repurchase likelihood and score lowest on the other variables. A set of relevant category characteristics is used to further understand variation in ...

Dry-type air-core shunt reactors are now being used more frequently on high voltage power transmission systems to limit overvoltages. Recently, high voltage dry-type air-core shunt reactors have been designed, manufactured and installed directly connected to the transmission systems at voltages up to and including 345 kV. Applications at 500 kV are presently being considered. These ratings requ...

A comment on: ‘‘Revisiting dynamic duopoly with consumer switching costs’’ Eric T. Anderson, Nanda Kumar, and Surendra Rajiv Kellogg School of Management, Northwestern University, 2001 Sheridan Road, Evanston, IL 60208, USA School of Management, University of Texas at Dallas, P.O. Box 830688, Richardson, TX 75083-0688, USA NUS Business School, National University of Singapore, BIZ 1, #04-20, 1 ...

Network-based real-time multimedia applications require guaranteed performance communicationservices. To provide guaranteed service, resources have to be reserved within the network. If reservation is based on the peak rate of each connection, the network will be under-utilized by guaranteed service traffic when the traffic is bursty. In this paper, we first show that local deterministic delay ...

Children diagnosed with Specific Language Impairment (SLI) experience a delay in acquisition of certain language skills, with no evidence of hearing impediments, or other cognitive, behavioral, or overt neurological problems (Leonard, 1991; Paradis et al., 2005/6). Standardized tests, such as the Test for Early Grammatical Impairment, have shown to have great predictive value for assessing Engl...

How does user personality impact pauses in online synchronous chat, and how do these pauses correlate with the development of trust in online teams? An analysis of hundreds of short chat sessions which took place between 62 pairs of participants in the DayTrader social dilemma game reveals a link between chronemic (time-related) variables and personality traits. The three chronemic variables th...

In many markets, Žrms can price discriminate between their own customers and their rivals’ customers, charging one price to consumers who prefer their own product and another price to consumers who prefer a rival’s product. We Žnd that when demand is symmetric, charging a lower price to a rival’s customers is always optimal. When demand is asymmetric, however, it may be more proŽtable to charge...