The purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of Melli bank in Esfahan city by using structural equation modeling (SEM). This study is applicable in terms of purpose and descriptive –survey in terms of method. The sample population of this study was employees and managers of Melli bank in Esfahan city in ...

The paper focuses on the consequences of web-based business-to-business transactions in medium and large old economy companies in particular and discusses the implications for HRM and HR professionals. Medium and large old economy companies can be involved in transactions within the new economy in different ways. First of all the paper gives an overview of the striking characteristics that dist...

With their information technology (IT) investments, most organizations focus on the implementation of technology not on the realization of expected business benefits. Consequently, benefits are not forthcoming despite projects being considered a technical success. This failure to realize benefits is primarily due to methods and tools that emphasize improving the supply-side of IT delivery, incl...

With increasing attention on e-business and its implications for firm performance from both academia and practitioners, the study focuses on the mechanism under which e-business contributes to firm competitive advantage in the uncertain and dynamic environment. Drawing upon resource-based theory and dynamic capabilities approach, this study develops a theoretical framework that links e-business...

conditions and quality of ethical decision making by entrepreneurs is an important concern in academic and public area in iran. different factors such as personal, environmental and nature of business are causing the ethical decision making by entrepreneurs, but the concern have to great attention in iranian academic institutions. thus, research goal is try to identify environmental factors inf...

In this paper we examine haw target setting help firms to assure that their business models are being pursued. We argue that firms can achieve this objective by taking advantage of what they know about cause-and-effect relations present in their business model. We collect data from a retail firm, whose business model is represented by financial and nonfinancial indicators. The firm sets targets...