At a time when financial reporting is less than reliable, Behram Hansotia proposes that companies use a customer value scorecard to report statistics associated with customer lifetime value. These scorecards will clearly show if a company is making progress in increasing customer loyalty and share of wallet. C EOs, academicians and the financial community are all dissatisfied with the standard ...

What managers increasingly need is a performance measurement capability that supports a long term, forwardthinking strategic view across the entire organisation. They need a performance measurement framework that provides a view across a range of measures that encompass all of the key issues for continued financial success. A measure framework that itself helps improve performance by changing w...

In this paper we introduce an architecture maturity model for the domain of enterprise architecture. The model differs from other existing models in that it departs from the standard 5-level approach. It distinguishes 18 factors, called key areas, which are relevant to developing an architectural practice. Each key area has its own maturity development path that is balanced against the maturity...

BACKGROUND Little attention has been paid to the need for accountability instruments applicable across all health units in the public health system. One tool, the balanced scorecard was created for industry and has been successfully adapted for use in Ontario hospitals. It consists of 4 quadrants: financial performance, outcomes, customer satisfaction and organizational development. The aim of ...

The competitive nature of business and society means that the protection of information, and governance of the information security function, is increasingly important. This paper introduces the notion of a governance framework for information security for health providers. It refines the idea of an IT Balanced Scorecard into a scorecard process for use in governing information security for pri...

BACKGROUND Teamwork promotes enhanced outcomes in various business sectors but can be hampered when there are organizational "silos." This study describes an intervention that fostered teamwork among 4 separate respiratory therapy (RT) departments within a single hospital. METHODS An initial retreat of leaders of the 4 RT groups indicated a common goal of developing a scorecard by which RT ou...

To provide valuable support for successful decision-making, managers need a balanced set of financial and nonfinancial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard is such a measurement system. As an open system the balanced scorecard facilitates the considerati...

The role of IT departments in organizations has changed considerably in recent years. This is mainly due to the need to develop competitive advantages to a business to remain a market leadership. Systems, being part of this technology, have become the core of many critical business processes, and this in turn has fostered the growth of systems development companies. However, in order for client...

The concept of the Balanced Scorecard has been widely implemented in various business fields, both goods and services, so that by studying this reader can understand meaning, purpose, benefits, factors are key to successful implementation Scorecard. purpose study is implement at SMK NEGERI 6 Garut. This research method uses a qualitative approach with library methods, books, articles, journals,...

It is impossible to commercialize innovations without properly selected participants. Participants are the key building a reliable commercialization chain that can quickly and efficiently turn an idea into innovative product. However, selecting participants in innovation rather complex, lengthy, appropriate process. The success speed of depend on it. In addition participants, it important ensur...