In this paper we describe a model based approach to making resource allocation decisions driven by the value of those decisions to the business. We believe this enables a generic approach to realizing close-loop management. Our solution is centered on two technologies being developed at HP Labs: Quartermaster and Management by Business Objectives (MBO). Our approach was validated by a demonstra...

From 1990 through 1998, First American Corporation (FAC) changed its corporate strategy from a traditional banking approach to a customer relationship-oriented strategy that placed FAC’s customers at the center of all aspects of the company’s operations. The transformation made FAC an innovative leader in the financial services industry. This case study describes FAC’s transformation and the wa...

Professions are undergoing a significant change in how they integrate environmental and social objectives into their core values. This article examines the situation which those working project management profession expected to work under contradictory sustainability constraints. In this article, we investigate tensions managers experience when addressing sustainable objectives. Results show th...