This paper examines the relationship between performance assessed electronic store (e-store) service quality and e-store customer loyalty in an electronic retailing environment. The research was carried out using a web-based survey method involving 3 e-stores and 324 e-customers. The survey data was then used to test models of e-store service quality and estore customer loyalty and to assess th...

Logistics is a fast growing business sector in Turkey as well as the rest of the world. The need businesses have to transport, store and deliver goods is now acknowledged as a core factor building the product cost. Thus companies offering service in this sector basically combine needs of different customers and cater to all of them to take down the logistics costs, and therefore the product cos...

he global electronic market will have a profound impact on commerce in the 21st Century. While current U.S. sales in cyberspace ($1 billion in 1995) are small in comparison to total U.S. retail sales ($1.7 trillion in 1995) [3], U.S. cybersales projections for the year 2000 range from $7 to $117 billion [9]. More importantly, most experts predict a radical shift in how business will be conducte...

The latent value of food has an impact on customers’ feeling to purchase and eat food. Our previous study revealed that the curry roux for home use induces empathetic bond between people. A recent investigated eating behaviors, author explains a gathering movement may reduce uneasiness when together. We effect stirring movements through paired experiments (N=14) in two different styles: with wi...

Despite strong evidence for the existence of spillover effects in consumer patronage between anchor stores and other less dominant shopping malls, research on antecedents its underlying formation mechanisms appears to be sparse. The current study explores effect difference perceived store image versus non-anchor cross-shop behavior drawing from theories retail patronage. Employing a questionnai...

The goal of the present study was to investigate perceived similarities and differences in parenting styles between mothers and fathers in the same family. The 56 parents of 28 preschool children independently completed the parenting styles and dimensions questionnaire (PSDQ) [Robinson, C. C., Mandleco, B., Frost Olsen, S., & Hart, C. H. (2001). The parenting styles and dimensions questionnaire...

Loyalty concept is analyzed under different points of view such as brand, customer or store loyalty. Furthermore, due to the advancements in relationship marketing concept and the raising prominence of building relationship with the customers, this study focuses on the store loyalty aspect and aims to investigate the relationship between store loyalty and the customers’ relational benefits (soc...