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Knowledge management is an emergent technology that seeks to address the explicit and tacit knowledge within an organization. Explicit knowledge is easily documented and transferred, consisting of such things as access to market research and analyst reports. Tacit knowledge is the specific knowledge of experts within an organization and is difficult to capture, store and transfer. Knowledge man...

KM has become an important strategy for improving organisational competitiveness and performance. Organisations can certainly benefit from the lessons learnt and insights gained from those that have adopted it. This chapter presents the results of a case study conducted in a consultancy firm, and the major aim is to identify how KM has been developed and implemented. Specifically, the elements ...

Undertaking to implement a Knowledge Management approach is inherently difficult and risky for organizations. This paper describes and discusses an implementation of a Knowledge Management system that took place in a Swedish healthcare organization. The paper takes as its starting point a set of suggested best practices for implementing a Knowledge Management approach. For each of the best prac...

The advancements in health informatics along with knowledge management practices present challenges in terms of adoption. This paper discusses the role of KM and issues of KM implementation in healthcare industry. KM practices have benefited many industries ranging from banking to retailing. It is widely believed that KM will also benefit the healthcare industry if KM implementation is properly...

customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

The process of generating, disseminating, using, and managing an organization’s information knowledge is known as management (KM). Conventional KM has undergone modifications throughout the years, but documentation always been its foundation. However, significant move to remote hybrid working highlighted shortcomings in current procedures. These gaps will be filled by artificial intelligence (A...