Cases as used in case-based reasoning (CBR) typically record experts' steps of reasoning and action, but not the arguments an expert may consider during the problemsolving. Knowledge that can improve the quality of performance of CBR is therefore lost. The paper describes an approach that tackles this problem by representing arguments in a simple form and treating them, along with the tradition...

This paper reports the findings of a research investigation into the effect of knowledge management (KM) on the performance of programme-level services innovation. It explores the factors which influence the way in which the "task knowledge" required to complete the new service development (NSD) process is created, transferred and stored. Based on results of a large survey of UK-based service c...

The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine’s complete life-cycle as part of the design process. To identify possib...

Over the last two decades in southern Europe, more than 10 million hectares of forest have been damaged by fire. Due to the costs and complications of fire-fighting a number of technical developments in the field have been appeared in recent years. This paper describes a system developed for the region of Galicia in NW Spain, one of the regions of Europe most affected by fires. This system fulf...

IT help Desk has been incorporated in many organizations to provide technical support for their employees and/or customers. In this paper, an IT help desk troubleshooter expert system has been developed based on the knowledge that has been captured from the network engineer (i.e. the expert) from Al Khawarizmi International College-UAE. Three main problems have been taken in consideration in bu...

In this paper, we propose a fundamental idea of a new CAD architecture to facilitate design knowledge management. This architecture is useful to develop an advanced design support system that encourages a designer to externalize his/her knowledge during a design process and facilitates sharing and reuse of such externalized design knowledge in later stages. We also describe an implementation of...

From the knowledge management point of view, the fundamental mission of hospital management is the delivery of quality medical services, utilizing highly specialized knowledge to solve healthcare problems within various resource constraints. Similar to other knowledge-intensive industries operating in highly challenging business environments, hospitals of all sizes must view the creation, organ...

Knowledge management in the design of safetycritical systems addresses the question of how designers can share, capitalize, and reuse knowledge in an effective and reliable way. Knowledge management is situated in groups, organizations, and communities, playing different roles in the design process. Design of safety-critical systems has specific properties, such as dealing with complexity, trac...