results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

in this paper, a novel approach for ranking fuzzy numbers based on the angle measure is introduced. several left and right spreads at each chosen levels of fuzzy numbers is used to determine center of mass points(cmps) and then, the angels between the cmps and the horizontal axis is calculated. the total angle is determined by averaging the computed angles and finally, the novel method is compa...

background : this study aimed to evaluate psychometric characteristics (diagnostic validity and reliability) of quality of life questionnaire in irritable bowel syndrome (ibs-qol) which is a popular inter-cultural measure. materials and methods: according to rome ii criteria 126 patients were included by the caring physician in alzahra and noor hospital clinics in isfahan, iran. results: eight ...

In this research, a multidimensional indicator to measure quality in education public high schools is proposed. the study, carried out Atlántico region Colombia, initial step was identify factors that directly affect through databases and teacher surveys. Then, statistical analysis performed multiple regression develop an equation of weighted factors, based on quantification each factor's impor...