This study investigates English as a Foreign Language (EFL) teachers’ needs and desires with regard to the in-service training courses (ITCs) programs in Marand, East Azerbaijan province, Iran. 21 EFL teachers at both junior (N=10) and senior high schools (N=11) participated in this study. The data concerning the participants’ mentioned needs and desires were gathered by means of a structured i...

Background The Community Mine Continuation Agreement Middle (CMCA) and South Fly Health Program (the Health Program) is a partnership for improving health service delivery in remote Papua New Guinea (PNG). The Health Program is delivered by a private contractor working in partnership with existing health service providers to improve service delivery using existing government systems, where poss...

background : sensitivity is an important dosimetric issue particularly in personal dosimetry where the range of doses is often very low to medium. in-service aging is assumed to be of negligible effect on the response of thermoluminescent dosimeters (tld), consequently, some service providers may mix fresh tlds to in-use ones and simply normalize the readings of tlds through batch calibration. ...

as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...

abstract background: hospital emergency ward plays a pivotal role in hospital and health care system regarding necessity of immediate,qualicative and effective performance due to numerous and complicated processes happens in the emergency ward. qfd is one of the most effective methods used for designing and improving the quality in order to fulfill customers' expectations and improve their...

in today’s very competitive world gaining competitive advantage is bound to arranging products and services of companies and businesses in accordance with customers’ needs. for this purpose, gaining reputation in e-service can be quite helpful. thus the goal of the present research is studying the effect of e-banking service quality on bank reputation. so a coherent collection of structures wer...

An M/M/1 queueing system with second optional service and unreliable server is studied. We consider that the server works at different rate rather than being idle during the vacation period. The customers arrive to the system according to Poisson process with state dependent rates depending upon the server’s status. All customers demand the first essential service whereas only some of them dema...