As the customers are the main reason of the formation and survival of the organization, not only understanding their obvious needs, but also forecasting, determining and guiding their hidden needs, design and implementing plans of offering services for meeting these needs for attracting customers are among cornerstone of any activity in the organization. In this research, one compares the perfo...

The development of communication infrastructures and the rapid growth of networking facilities in information technologies increase information mobility and the decentralisation of work processes in industry and services. This evolution leads to increasing demands on the coordination of information systems. However, information technologies available today are capable of supporting only interop...

Investing in RFID technologies along the Supply Chain seems to be the choice of time as a lot of literature and media coverage is about its benefits [1, 2, 3, 4]. Nevertheless, the productivity enhancements achieved by using these technologies strongly depend on the software infrastructure being used. Thus, the extent of benefits regarding productivity can not easily be predicted without evalua...

Disaster event causes fatal damage on regional built environment (e.g., residential and commercial buildings, core infrastructures and roadways), which generates their functionality losses. Since economic and social activities in urban area depend on not only residential and commercial but also public services provided by facilities and infrastructures, it is essential to implement appropriate ...