Information of hotel cleaners’ musculoskeletal pain can be acquired by subjective survey on patients. The ultrasonic waves and X-ray examination can reveal the parts of muscular trauma, bones and joints, and fracture. Medical instruments can recognize the situation musculoskeletal pain and related treatment and recovery will be offered. However, after pain is relieved, hotel cleaners often expe...

The introduction of ambient scents in different business facilities might be an effective strategy to influence customers’ emotions and, ultimately, their experience. Yet, there is scant evidence on the effects introducing hotels particularly, hotels’ private areas such as guest rooms. Accordingly, this study aims analyse impact positive when a pleasant scent introduced hotel room. To end, rand...

Th e research about the determinants of fi rms' performance has been a crucial question for managers, researchers and stockholders. Th e main objective of this exploratory paper is to study the economic drivers of revenue per available room (RevPAR) in the Portuguese hotels. Th is study examines the local and global factors driving RevPAR in diff erent hotel segments, calculating how much of th...

Tourism industry is regarded as the star in the 21st century, the reasons are not only creating the opportunities for employment, but also earning foreign exchange with significant benefits. Moreover, tourism industry plays an important role on the local economical society developement . According to Tourism Bureau with the statistical data, all the employees of the tourist hotels in Taipei cit...

Despite extensive research on service quality and its consequences, there is still a lack of empirical research examining these variables in the context of resort hotels. In fi lling the gap, this study aims to assess service quality as determinant of customer satisfaction and resulting behavioural intentions in the context of Malaysian resort hotels. Based on the literature review, this study ...

This paper establishes if using a comment card provides a reliable form of feedback regarding customer satisfaction in hotels. This exploratory study was conducted at the Jumeirah Beach Hotel-Dubai, UAE. They are a convenient way for guests to complain, make suggestions and praise. Managers use this input to make quick fixes and comfort distraught guests. The trouble is that hotels depend on co...