Abstract Traditional hospitality and tourism literature has underestimated the importance of hotel segment (resort hotels vs. urban hotels) for effects emotional-rule dissonance in frontline employees. The present study analyses relationships among emotion-rule dissonance, work engagement, job satisfaction, through a moderated mediation model. A sample 131 employees Spanish completed self-repor...

Nowadays the importance of websites to the tourism and hospitality industries is fundamental. Hotels, for instance, spend a huge amount of money improving their websites to show all the activities and amenities that they can provide. There are studies to evaluate website performance based on functionality, usability and other factors; nevertheless, they are not exhaustive. This paper presents a...

In the hotel sector, yield management traditionally balances a supply of perishable room nights against demand by manipulating price and time of consumption. While widely accepted, Internetbased distribution channels with different cost structures complicate the process. Hotels must not only manipulate price in response to supply and demand, but must also choose which portfolio of distribution ...