Little attention has been given to gender differences in respiratory health, particularly in occupational settings. The purpose of this paper was to evaluate gender differences in respiratory morbidity based on surveys of hospitality workers, radiographers, and respiratory therapists. Data were available from mail surveys of 850 hospitality industry workers (participation rate 73.9%; 52.6% fema...

Mystery shopping has been used to objectively measure whether employees follow the visions of a company’s quality service standards. It then creates a feedback loop that allows companies to train their employees to consistently deliver quality services. The main purposes of this project are aimed at examining (1) the overall benefits of mystery shopper projects in the hospitality business throu...

Diversity management has been hyped as the latest fad to occupy management discourse today. This shift to diversity management has been necessitated by the move away from the traditional labour intensive organisations to the modern globalised industries which rely on a diverse array of workers to meet organizational objectives. It is against this background that this study was conducted to iden...

Acknowledgements: Bernard Gaveau wants to thank the Laboratory for Information and Decision Systems at MIT and the Scuola Normale Superiore for their hospitality. Charles Rockland thanks the Universite Pierre et Marie Curie and the Scuola Normale Superiore for their hosptiality.

base this paper on a presentation made at the conference " Sex and the Signal. " I am grateful to the organizers for inviting me to the conference and to the participants (in particular, Barcelona for hospitality and administrative support.

Hospitality and tourism education at degree level is increasing in popularity for both home and international students and it has been argued that the student body is becoming more diverse. One consequence of the increased popularity of such programmes is the increasing cultural mix in the contemporary classroom in western countries. Consequently, academic staff are increasingly faced with teac...

These are notes from the mini-course given by W. Schmid in June 2003 at the Brussels PQR2003 Euroschool. Both authors are very thankful to Simone Gutt for organizing the conference and her hospitality.

The first author would like to record his gratitude to the Julian Hodge Foundation for its support, and to Hong Kong Baptist University for its hospitality during the writing of this paper.

and partly results of my Ph. D. student Richard Cleyton. It is a pleasure to thank the Erwin Schrrdinger Institute and the organisers of the program on Holonomy Groups in Diierential Geometry for their kind hospitality.