This paper examines the social impact of healthcare systems upon two key stakeholders: patients and healthcare workers. The paper focuses upon ‘privacy’, a growing concern of organisations involved in the delivery of healthcare services. Surprisingly, privacy is typically undervalued in information systems development, including healthcare systems. This paper applies a developmental privacy fra...

This work was undertaken to describe the basic elements of the Polish healthcare system and to examine possibilities for adoption of solutions existing in healthcare systems of other countries of the European Union. Healthcare systems were analyzed as to their model features and general directions of reform. Current problems, as well as attempts and concepts for reform of the Polish healthcare ...

W the strong ongoing push toward investment in and deployment of electronic healthcare (e-healthcare) systems, understanding the factors that drive the use of such systems and the consequences of using such systems is of scientific and practical significance. Elaborate training in new e-healthcare systems is not a luxury that is typically available to healthcare professionals—i.e., doctors, par...

Healthcare has hecome one of the hot issues in 21st century, not only in computer science and information technology, hut also in sociology, medical science and public services management. To provide convenient and efficient healthcare service, u-healthcare (ubiquitous healthcare) systems, which reshape the traditional healthcare systems and enhance ehealthcare (electronic healthcare) systems w...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

‘Whistleblowing’ has come to increased prominence in many health systems as a means of identifying and addressing quality and safety issues. But whistleblowing – and the reactions to it – have many complex and ambiguous aspects that need to be considered as part of the broader (organisational) cultural dynamics of healthcare institutions.