Over the last few years, Tanzania has witnessed an increased usage and awareness of e-Government services. This is welcome news to all stakeholders in ensuring that services offered by the government and communications between the government and citizens are efficient and effective. Despite the good news, the reality in most cases has been that the e-Government projects are implemented as techn...

In order to provide more accessible, accurate, real-time information for citizens, government E-services, such as information kiosks, have been set up in many public places. Although the public sector has promoted this E-Government service for many years, its uses and achievements are few. Therefore, this paper explores the key factors of user acceptance through a research survey and by gatheri...

Effective management is considered a crucial factor for determining the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, the authors analyse suggestions to overcome barriers to the success of mGovernment service projects fro...

Governments are in the early stages of providing constituents with information and services online over the Internet. E-government service decisions should be rooted in solid finance principles, such as efficiency, equity and revenue adequacy. Pricing decisions should be tailored to meet the demands of particular constituent groups and the revenue needs of government. By so doing, governments c...

It is a general opinion that applicative cooperation represents a useful vehicle for the development of e-government. At the architectural level, solutions for applicative cooperation are quite stable, but organizational and methodological problems prevent the expected and needed development of cooperation among different administrations. Moreover, the introduction of the “digital government” r...

In recent years, e-government services have greatly benefited society by simplifying and enhancing processes, making administrative procedures more efficient and reliable, guaranteeing transparency and increasing user satisfaction. Most of this modernization process occurred using simple services, relying on World Wide Web (WWW) protocols and user interfaces. Due to their institutional nature, ...

The increasing complexity of e-Government services demands a correspondingly larger effort for management. Today, many system management tasks, such as service verification and re-configuration due to changes in the law, are often performed manually. This can be time consuming and error-prone. The main objective of the OntoGov (IST-2002-507237) project is to overcome the above mentioned problem...

Within the e-government process, needs are identified and people try to come up with ideas for the public sector that will increase the effectiveness as well as lead to cost savings. Consequently, many new electronic services are being developed. As a result, Quality of Service (QoS) becomes an even more critical issue in the domain of electronic services. This paper starts by a general discuss...

This paper investigates the demand for ICT shared services in Irish local government, why has the take-up to date been so limited and what the barriers to adoption are historically and are today. The research shows that there is an apparent large demand for ICT shared services from all local authorities, but that in practice take-up is low and there is a strong preference for local solutions ov...

Previous research indicates that there is a failure in the adoption of e-government services to citizens as planned in the context of developing countries. Obstacles behind this failure are varied, including sociocultural, economic and technical obstacles. But with recent advances in mobile technologies as well as the pervasive penetration of mobile phones, governments in developing countries i...