Common to Grid services, Web Services, software agents and software components is that they are independently built and provide services aimed for composition. A key issue is whether or not the services in a composite system can interact with each other “sensibly” and as orchestrated by the enclosing composition. In this paper, we introduce an approach where we can specify individual services’ ...

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-inoperation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel ad...

Although client satisfaction surveys can assess client satisfaction with IT service quality, they cannot easily be used to pinpoint how internal IT behaviors influence client satisfaction and prescribe solutions. This research fills the gap by introducing a concept— IT Service Climate—and a validated ten-item instrument that significantly explained client ratings of IT service quality. We recom...

Teacher training programs in EFL contexts pursue the goal of promoting teaching skills and critical dispositions in prospective and experienced teachers and their ability to reflect on and enhance their mediating roles to maximize learning outcomes. Yet, discrepancies in teachers’ roles during and after the programs are not uncommon and accentuate the need to assess outcomes. This quasi-experim...

Service Oriented Architecture (SOA) helps toprovide value added services to the user with agility by following a publish-find-compose technique. Business Service Directory is one of the key components of Enterprise Service Bus and its implementation involves many challenges. One of the essential challenges is how to provide a suitable set of service candidates faster. This paper proposes a busi...

Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...