The present paper examines the effectiveness of financial overcompensation as a means to enhance customer loyalty after a product failure. Overcompensation implies that customers are entitled to a refund that is larger than the purchase price. It is, however, still unclear whether large overcompensations entail saturation effects, or alternatively, result in an actual drop in customer loyalty. ...

This paper demonstrates the important link between the incomes and wealth of pensioners and their working-life earnings levels. It uses the combination of detailed income and asset information and working-life history information available in the British Household Panel Survey. The proportionality predicted by a simple “stripped down” form of the life-cycle model is supported for pensioner coup...

Since the recent financial crisis, regulators and the general public have focused on financial speculation as one of its potential causes. In addition to the roles played by rating agencies and complicated financial engineering, speculative short sales have been put into question. However, laypeople’s moral judgments about this type of financial speculation have rarely been investigated in econ...

BACKGROUND To assess the association of socioeconomic position (SEP), measured by family financial situation and housing tenure in childhood and adulthood, with mental health conditions in adulthood. METHODS Representative cross-sectional population data were collected using a risk factor surveillance system in South Australia, Australia. Each month, a random sample were selected from the Ele...

Banks play an important role in the economic development of every nation. They have control over a large part of the supply of money in circulation. Since, the appearance of private commercial banks is the larger portion of the banking sector in Bangladesh, thus this study is intended to measure the performance of selected private sector banks (five), listed on both the Dhaka Stock Exchange and...

Digital Financial Services continue to expand and replace the delivery of traditional banking services to the customers through innovative technologies to meet the growing complex needs and globalization challenges. These diversified digital products help the organizations (service providers) to improve their firm performance and to remain competitive in the market. It also assists in increasin...