This study predicts end-user satisfaction on Facebook through two constructs: perceived ease-of-use and perceived usefulness. Usefulness was operationalized to reflect the perception that the site is helpful for friendship maintenance and social surveillance. The results show that Facebook users perceive the site to be both easy-to-use and useful. Perceived ease-of-use and perceived usefulness ...

The purpose of this paper is to compare and evaluate the validity of Information systems (IS) success models such as DeLone and McLean’s (1992), Seddon’s (1997), and DeLone and McLean’s (2003) IS success models for an e-government application called the Online Public Grievance Redressal System (OPGRS) in context of India. The paper also provides an integrated model of IS success based on the co...

Organizational Memory (OM) can be defined as the way an organization applies past knowledge to present activities. This mini-track focuses on how information technology can assist organizations in capturing, structuring, retaining, and retrieving OM. It represents a primary forum for researchers in this domain to exchange ideas and present research results. We are also striving to make it a spr...

The sustainability of mobility services, such as car sharing, is undeniable. Therefore, it is important to research and improve mobility services, thereby revealing their full environmental potential. As modern mobility services rely on sophisticated IS and modern technology, research on IS in the context of sustainable mobility services should be an important focus in the field. Accordingly, t...

This study presents a respecification of the DeLone and McLean IS success model and empirically assesses it to predict customers’ future purchases in the context of the online grocery store. Survey data were collected from 376 customers of one online grocery store. Structural equation modeling was conducted to validate the research model. The results indicate that service quality, product quali...

Healthcare organizations (HCO) are under pressure to adopt emerging solutions with a view to improving the quality and efficiency of their operations, patient care and clinical decisions. In the literature, while recommendations have been put forth to follow an organizational approach to the adoption and implementation of analytics, there is a paucity of research into what specifically constitu...

Purpose – System usage and user satisfaction are widely accepted and used as surrogate measures of IS success. Past studies attempted to explore the relationship between system usage and user satisfaction but findings are mixed, inconclusive and misleading. The main objective of this research is to better understand and explain the nature and strength of the relationship between system usage an...

This paper contributes to the rigor vs. relevance debate in the Information Systems (IS) discipline. Using an Action Research methodology, this study evaluates the relevance of a rigorously validated IS evaluation model in practice. The study captures observations of operational end-users employing a market leading Enterprise System application for procurement and order fulfillment in an organi...

This study intends to understand the online health information use behavior of people with disabilities. Drawing on rational choice theory and IS success model, a research model is developed to explain how the effects of object-based and outcome-based beliefs are moderated by individuals' level of disability. The model was empirically tested by survey data from 243 online users with physical di...

Diese Arbeit thematisiert erfolgsrelevante Aspekte für On-DemandEnterprise-Systeme aus Sicht eines Serviceanbieters. Auf Basis der Forschungsfrage: „Inwiefern bieten in Abgrenzung zu konventionellen On-PremiseLösungen On-Demand-Enterprise-Systeme Vorteile für Unternehmen“ reduziert die Studie die Wissenslücke bezüglich der Erfolgsfaktoren dieses speziellen Serviceangebotes. Anhand 12 explorativ...