In recent years, a significant factor for success of service industry is the rate of meeting customers’ expectation and after service recovery satisfaction especially in banking system. The aim of this study is to fill the existing gaps in the marketing literature by providing a comprehensive model to examine the impacts of perceived justice on secondary satisfaction through the mediating role ...

An upgrade of the lending sector of Ghana requires modern and improved met of banking. Securitization is one of the modern processes used to leverage on lending in many banking sectors. The aim of the study was to assess the readiness and preparedness of the banking industry of Ghana towards the adoption of securitization. The study involved a survey and a quantitative research design in which ...

Today, one of the biggest problems that gripped the banking sphere, the high cost of implementing advanced technologies and the efficient use of the hardware. Cloud computing is the use of shared services on the Internet provides a large role in developing the banking system, without the need for operating expenses including staffing, equipment, hardware and software Reducing the cost of implem...

This research examines how the banking industry maintains its sustainable growth rate. The sample consists of 328 commercial banks in ASEAN area. A fixed effect model is employed to analyze data. study reveals several findings: (1) countries with most risk are Indonesia, Thailand, Philippines, Malaysia, and Singapore. (2) Operational has a negative on positive actual growth. Asset utilization p...

Drastic changes and turbulence in macro-economic factors have the greatest impact on banks target market attractiveness in Iran. It is assumed that conventional segmentation models at the corporate level are not efficient for banking system. This study aims to develop a new segmentation model at the industry level for banks of Iran. For this purpose, structures and variables at the industry lev...

The collapse of the savings and loan industry and the failure of large numbers of commercial banks in the 1980s have generated a reexamination of bank regulation in the United States and a new banking act. Despite this increased attention, no consensus about how to reform the banking system has emerged. Instead, proposals range from eliminating deposit insurance and relying solely on market dis...

This paper analyzes recent literature in the search for trends in business intelligence applications for the banking industry. Searches were performed in relevant journals resulting in 219 articles published between 2002 and 2013. To analyze such a large number of manuscripts, text mining techniques were used in pursuit for relevant terms on both business intelligence and banking domains. Moreo...

The financial industry can nowadays be viewed as a battlefield where the players are keenly planning new ways to achieve competitive advantage. Besides increasing competition and change, the current trend in private banking has been the consumer movement from traditional branch banking to stand-alone, online banking. This paper examines the uptake of online banking by the use of a survey (1167 ...