In recent years, leadership related studies have been spread around the multi-disciplinary areas. New models created. One of that model is called toxic leadership. Adversely to positive styles, destructive and harmful for employees organisations. The popularization dark perspective triggered development model. This paper reviewed interaction between employee turnover intention. Firstly, it look...

Despite substantial growth in the service industry and emerging work on turnover consequences, little research examines how unit-level turnover rates affect essential customer-related outcomes. The authors propose an operational disruption framework to explain why voluntary turnover impairs customers' service quality perceptions. On the basis of a sample of 75 work units and data from 5,631 emp...

Mergers and Acquisitions in Information Technology (IT) industry have reached record levels in the last decade. Especially in the fast-growing market of IT, more and more companies merge or acquire for the purpose of gaining access to knowledge, skills, and innovation. However, even in a sector that recognizes the importance of knowledge, where smart people are the competitive edge of a company...

Types of perpetrators of workplace aggression can vary considerably, and recent research has demonstrated that aggression from different perpetrator categories has different implications for victims. We extended research on multifoci aggression and explored affective and cognitive pathways linking verbal aggression from four perpetrator types--supervisors, coworkers, customers, and significant ...

Service organizations often struggle with the challenge of providing services to their clients in a cost-effective manner. This problem is particularly acute among health services organizations such as nursing homes. Research has shown that the cost and quality of services is negatively affected by low job satisfaction and high turnover among service workers. Resolving this problem requires a b...

There have been some new developments in research into corporate culture. Two Americans, a mathematician and a sociologist, have developed a mathematical model that makes it easier to understand the complexity and dynamic of cultural transmission. They have used simulations to examine how a company's socialization processes and its demographic flow, i.e. employee turnover and recruitment, may a...

The present study tested and extended the motivational process of Job Demands-Resources (JD-R) theory to explicate role signature strengths use as a personal resource organizational support for job host outcomes. Our greater interest was examine serial parallel mediation employee-level variables (i.e., work engagement, performance, turnover intentions) between both types resources (personal job...

Using a concurrent validation strategy, we examine the incremental value of a measure of actual person–organization fit (P–O fit) as a selection tool beyond cognitive ability for predicting continued length of service and performance for call center agents, a job with historically high turnover. P–O fit was operationalized as the correlation between managers’ descriptions of the work culture wi...

Bullying, incivility, and their associated disruptive behaviors are insidious and destructive forces with negative consequences that require identification and intervention at the individual and organizational level. Costs incurred secondary to these insensitive behaviors are substantial and involve matters of patient safety, absenteeism, turnover, turnover intentions, organizational commitment...

This paper presents empirical research analyzing the relationship between work-family climate (operationalized in terms of three work-family climate sub-scales), organizational leadership (i.e., senior manager) characteristics, organizational commitment and turnover intent among 526 employees from 37 different hotels across the US. Using multilevel modeling, we found significant associations be...