Service oriented environments consist of business and electronic services. Business services encapsulate core business logic and activities whereas electronic services support the operation of business services by means of software applications. In environments with a large number of business and electronic services an approach for selecting electronic services that satisfy certain business ser...

The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity' barriers to electronic service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated and solutions researched in a developing world context. The project on whi...

Despite that existence of variety of electronic payment systems is among critical success factors of ecommerce, it is surprising to note that few studies were carried about the preferences of customers to these alternatives. This study evaluates the degree of current use, satisfaction, intention to adopt and perceived obstacles toward existing electronic payment systems. Data were collected fro...

With current evolving technologies, there are significant strides in technologies that support distributed system automation in the electronic commerce domain. The autonomy and intelligence of software agents have greatly enhanced technologies that promote automation and enactment in the electronic commerce domain. Moreover, with the addition of scaleable service-oriented computing practices, n...

This paper reports a case study of end-user control in delivery of web-based electronic services. The case study concentrates the adoption of a web-based electronic system being implemented in processing student’s admission applications on website. The end-user’s control interface provides information on the detail existing in the web-based electronic service. This insight into end-user synesis...