Purpose: The research aims to study the measurement of performance accounting units level sample by using Federal quality Model European (EFQM) Design/methodology/approach: which included seven dimensions "Leadership, Strategic Planning, External Focus, Information and Analysis, Faculty / Staff Workplace Process Effectiveness & Outcomes Achievements" And its effect on Control Environment, i...

the aim of this study was to investigate relationship between social capital and organizational excellence. initially, about excellence, history and the concept of social capital and its components are described. then, the organizational approach to social capital was examined and the impact of social capital on organizational performance was evaluated. on the basis of the conceptual model, the...

despite the development of appropriate academic and experiential background knowledge management and its manifestation as a competitive advantage, many organizations have failed in its effective utilization. among the reasons for this failure are some deficiencies in terms of methodology in inappropriate recognition and translation of km dimensions and lack of systematic approach in establishme...


 Purpose
 This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels Spain.
 Design/methodology/approach
 The study 102 5-star large luxury that answer a questionnaire on EFQM model. It degree of importance hotels, significant differences between groups (according to stars, size, modali...

While many researchers devoted numerous articles to the organizational culture, relatively few articles have been contributed to culture and performance research. The purpose of this study is to shed light on the role of organizational culture on performance. To achieve this goal and in order to measure organizational culture, Denison organizational culture model was used. The components of thi...