The increasing importance of service sector forces organizations to present more and more services to citizens and business. Every country aims to improve and facilitate the use of e-services in the public sector. This paper enquires into a process of effective evaluating and controlling the development of new services and upgrading the existing ones as a part of a comprehensive project at a na...

E-services are a relatively new phenomenon and have gained more and more attention by researchers. Services are often characterized as intangible, perishable, experience based, difficult to standardize products needing many interactions between customers and providers. E-services are about the use of information and communication technology, especially web services, for efficient and effective ...

E-activities are considered a very powerful tool for the strengthening of enterprises and enterprising in general. They include among others, e-leaming, e-govemment, e-conmierce and e-business, which are the main e-activities that directly interest the enterprises. This article presents and describes a compound e-govemment envirormient-application that is addressed to enterprises, which incorpo...

The vast emergence of Information and Communication Technologies (ICTs) lead governments to adopt the use of ICT to deliver services to their citizens, businesses, and government constituents. These services can be delivered via the Internet using web technology (e-government) in an interactive way like any other e-service. But with the advent and wide use of mobile technologies, governments tr...

With the advent and the rapid growth of the Internet, e-services have proliferated. Indeed, e-commerce activities have played a vital role in expanding current business transactions to much higher levels by allowing a larger number of potential customers and companies to interact in a shorter time with lower costs. E-services include business information, processes, resources, and applications,...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to ...

The amount of structured information available in Internet sources is rapidly increasing. This information includes commercial databases on product information and information on e-services forming the so-called eshops. However, the process of using this information has become more complicated, and can sometimes be tedious for users with different goals, interests, levels of expertise, abilitie...

Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such networks. While there has been substantial discussion on intermediaries matching demand and supply, there has been little analysis in relation to the management and orchestration of organizational networks. In this article ...

The proliferation of e-services has initiated several concerns for consumers regarding trust, security, and privacy that make consumers hesitant to use e-services. Although the influence of trust, security, and privacy on the continuance of e-services use is highlighted in literature, there is scarcity in research that investigates the influence of the accumulation of these three dimensions on ...