nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

The purpose of this article is to highlight the limitations and drawbacks of existing knowledge about e-service quality and e-service user acceptance. To overcome these limitations we will propose some solutions. An extensive review of relevant literature has shown that a lot of research has already been conducted in this field. However, there is still a gap between the percentage of existing e...

Tujuan penelitian ini adalah untuk menganalisa signifikansi pengaruh e-service quality, harga dan e-promotion terhadap e-customer satisfaction selama pandemi covid-19 di Kota Malang. Metode yang digunakan metode kuantitatif, teknik pengambilan data dengan cara membagikan kuesioner kepada 150 responden menggunakan purposive sampling. analisis uji Validitas Reliabilitas, Regresi Linier Berganda, ...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

Service discovery is a critical aspect in the Service Oriented Computing approach. A model, a methodology and a tool environment based on ontologies are proposed in this paper. The requester and provider perspectives are discussed, both to support the service publication phase and the search phase. The proposed service ontology is based on functional aspects and it is organized on three layers,...

Work on how consumers evaluate electronic service quality is both topical and important due to the well accepted criticality of electronic channels in selling products and services. However, the extant research on electronic research quality is preoccupied with the web site internet context and most of the studies are single-country studies, inhibiting conclusions of robustness and generalizabi...

E-retailers are major players in the field of electronic commerce and their success would seem to depend on service quality, because they are selling the same products that traditional retailers sell. This article critiques Collier and Bienstock’s [5] new measure of e-retailing service quality and shows how the stages of e-retailing service quality can be more validly measured by adopting Rossi...

Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the...

In this paper, we studied the Voice over IP Quality of Service measurement techniques and Quality of Service implementations. We find out techniques that gives better Quality as well as their weaknesses. We have studied E-Model, Mean Opinion Score (MOS) optimization and other traditional algorithms as well as soft computing methods to find Quality of Service of Voice over IP. A thorough study o...