In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations...

Though experiencing remarkable growth, many outsourcing deals failed or suffered from serious problems. The literature has explored either the relationship or contract issues in IT outsourcing success, however, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. This study develops a conceptual model and empiric...

The objective of this empirical study was to explore outsourcing in software testing and shape hypotheses that explain the association between outsourcing and knowledge management. First, a survey of testing practices was conducted and 26 organizational units (OUs) were interviewed. From this sample, five OUs were further selected for an in-depth case study. The study used qualitative grounded ...

Does Outsourcing Increase Profitability? We investigate the relationship between outsourcing and profitability paying particular attention to the endogeneity of outsourcing. The empirical analysis uses unique plant level data for the electronics sector in Ireland. A particular feature of the data is that it records detailed information for 12 electronics sub-sectors covering both manufacturing ...

This study examines and analyses how the software production through international outsourcing process is executed. This research was carried out by reviewing literature, interviewing of and consulting with researchers and practitioners and analyzing case companies which have executed the various phases of outsourcing process. This study contributes both in terms of theory and practice. At the ...

Although Japan represents the single largest Asian market and 10% of the global software outsourcing market, little is understood about how Japanese companies make software project outsourcing decisions. Tried-and-tested outsourcing models consistently fail to predict the outsourcing decisions of Japanese companies, leaving global software development companies with little usable guidance in th...

There are situations where users of databases cannot fully trust the administrators of databases where they store their data. In this paper we describe an outsourced access control model for such database. In this model, access control to databases is outsourced to trusted third parties. The tasks of the trusted third parties are: mediate access control to databases and store and manage policie...

IT-Supported International Outsourcing of Software Production Chunling Wu and Anicet Yalaho Jyväskylä, University of Jyväskylä, 2002. Pp. 172 This study analyses how the IT supported international outsourcing of software production process is executed. We present essential ideas and theoretical background for our study through an in-depth literature review in the areas of subcontracting, outsou...

As the investment in outsourcing continues to grow, both service provider and receiver face an increasing pressure to exhibit the value of outsourcing. Improving the quality of a relationship between service provider and receiver has frequently been suggested as the best way to meet this challenge. Recent studies stress that the most critical time for a successful interorganizational relationsh...

While China is recognized as an important software outsourcing outlet today, its growth as a software outsourcing outlet is not without struggle. This article examines the early-day growth of China as a software outsourcing outlet, discusses hindering factors that once constrained China’s potential as a software outsourcing service provider, and identifies various enabling factors that contribu...