The paper analyzes John Presper Eckert and John William Mauchly’s endeavours to design, sell, and build the revolutionary new technology of the first large, commercial computers. It discusses how Eckert and Mauchly’s conceptualization of the computer grew out of their ENIAC and EDVAC projects at University of Pennsylvania. They incorporated their own business to gain profit from production and ...

We show that some of the most common beliefs about customer-perceived quality are wrong. For example, 1) it is not necessary to exceed customer expectations to increase preference, 2) receiving an expected level of bad service does not reduce preference, 3) rational customers may rationally choose an option with lower expected quality, even if all nonquality attributes are equal, and 4) paying ...

Production and consumption relationship shows that marketing plays an important role in enterprises. In the competitive market, it is very important to be able to sell rather than produce. Nowadays, marketing is customeroriented and aims to meet the needs and expectations of customers to increase their satisfaction. While creating a marketing strategy, an enterprise must consider many factors. ...

This paper considers a residential market with real-time electricity pricing and flexible electricity consumption profiles for customers. Such a market raises an optimisation problem for home automation systems where they need to schedule consumption activities to reduce costs, whilst maintaining a base level of comfort and convenience. This optimisation problem faces uncertainty in real-time p...

This paper deals with the effect of information and uncertainty on profits in an unobservable single server queueing system. We consider scenarios in which the service rate, or the service quality, or the waiting conditions are random variables that are known to the server but not to the customers. We ask whether the server is motivated to reveal these parameters. We investigate the structure o...

In present days there is huge competition between various companies in the industry. Due to this companies pay more attention towards their customers rather than their product. They become aware of customer churn issue. Basically when a customer ceases one’s relationship with the company, this misfortune of relationship is known as customer churn. Various data mining approaches are used to pred...

The capacitated vehicle routing problem with stochastic demands can be modelled using either the chance-constrained approach or the recourse approach. In previous works, we extended the former approach to address the case where uncertainty on customer demands is represented by belief functions, that is where customers have so-called evidential demands. In this paper, we propose an extension of ...