Despite being a religious country, the Kingdom of Saudi Arabia (KSA) ranks among world’s worst food wasters. Social media usage (SMU) and changes in customers’ behavior, such as excessive buying, are some main influences waste. This paper examined impact SMU on waste intention (FWI) with mediating role religiosity buying behavior amid coronavirus (COVID-19) pandemic. A self-administered questio...

This paper examines the efficacy of social media systems in customer complaint handling. The emergence of social media, as a useful complement and (possibly) a viable alternative to the traditional channels of service delivery, motivates this research. The theoretical framework, developed from literature on social media and complaint handling, is tested against data collected from two different...

Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for " traditional " employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting impact on firm perf...

Bu araştırmanın amacı; yoğun rekabet ortamında faaliyet gösteren hizmet işletmesi çalışanlarının müşterilere yönelik tutum ve davranışlarını incelemek, müşterilerin bu davranışlar içerisindeki tükenmişlik algısını tespit etmek, algıların müşteri sadakatine etkisi olup olmadığını saptamaktır. doğrultuda rekabetçi bir işletmenin 145 müşterisinden yüz yüze anket yöntemiyle veri elde edilmiş verile...

Knowing about the customer behavior in a grocery has been a long-standing issue in the retailing industry. The advent of RFID has made it easier to collect moving data for an individual shopper's behavior. Most of the previous studies used the traditional statistical clustering technique to find the major characteristics of customer behavior, especially shopping path. However, in using the clus...

The fair use flat rate is a promising tariff concept for the mobile telecommunication industry. Similar to classical flat rates it allows unlimited usage at a fixed monthly fee. Contrary to classical flat rates it limits the access speed once a certain usage threshold is exceeded. Due to the current global roll-out of the LTE (Long Term Evolution) technology and the related economic changes for...

Purpose: Electronic payments have grown in significance after the demonetization and more recent Covid-19 aftermath. This paper focuses on various electronic available banking industry at present also analyzes factors that influence customers regarding their usage. Design/ Methodology/ Approach: We try to analyze find important through a questionnaire. use SPSS software data principal factor an...