Successful innovation is a key to business growth. In the realm of technological development, innovation processes have been transformed into various forms, like open innovation, crowdsourcing innovation, or collaborative innovation. This research would like to focus on open innovation processes to reach out to the common stakeholders in the entrepreneurship system through small and medium ente...

One proposed approach to managing a large complex Smart Grid is through Broker Agents who buy electrical power from distributed producers, and also sell power to consumers, via a Tariff Market—a new market mechanism where Broker Agents publish concurrent bid and ask prices. A key challenge is the specification of the market strategy that the Broker Agents should use in order to earn profits whi...

Advancements in software agents and semantic Web service technologies are generally enhancing the landscape of electronic commerce. Semantic Web service technologies promise the standardi-sation and discoverability of software capabilities for network-enabled organisations. Moreover, with the addition of the intelligence and autonomy of software agents, transactions may be equally automated for...

We consider the multiple time period short-term production scheduling problem for a network of multiple open-pit mines and ports. Ore produced at each mine, in each period, is transported by rail to a set of ports and blended into products for shipping. Each port forms these blends to a specification, as stipulated in contracts with downstream customers. This problem belongs to a class of multi...

The Hamiltonian Method of Swarm Design is applied to the design of an agent based economic system. The method allows the design of a system from the global behaviors to the agent behaviors, with a guarantee that once certain derived agent-level conditions are satisfied, the system behavior becomes the desired behavior. Conditions which must be satisfied by consumer agents in order to bring fort...

E-commerce is one of the fastest growing sectors of the UK retail economy. The vast and rapid expansion of internet usage has generated widespread on-line sales, making the UK one of the leading countries for e-commerce. There have been a number of important papers on the geodemographics of e-commerce usage based on the results of surveys. These have shown that geography is important in underst...

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...

This study investigates the impact of the customer reviews and the incentives on the product sales at the online retail store. Two customer review factors (i.e. average review ratings and the number of reviews) and two customer incentives factors (i.e. price discounts and special shipping offers) are used for the regression analysis. With the sales ranking data collected from the video game tit...