Izak Benbasat MIS Division, Faculty of Commerce and Business Admin. University of British Columbia 2053 Main Mall, Vancouver, BC, V6T1Z2, Canada Phone: (604)822-8396, Fax: (604)822-0045 Email: [email protected] Abstract: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. I...

researches prove that effective customer management along with using customer knowledge is one of the topics that can produce competitive advantage in comparison with the other e-commerce topics. mining the customer knowledge with the aim of helping the managers in better ad strategy making will be possible using the systems with ability of extracting the behavioral patterns of customers from d...

The supply chain is a world-wide network of suppliers, manufacturing plants, warehouses, distribution centers, wholesalers and retailers where raw materials are purchased, processed and transformed to be sold to customers. Customer satisfaction is highly dependent on the flexibility of the supply chain such as its ability to respond to changes in demand. Supply chain management (SCM) is current...

The importance of buyer-supplier relations has been recognized by research as well as practice. Information sharing and knowledge exchange have been found to positively impact closer collaboration, increase transparency, and improve perceptions of trust between buyers and sellers. There is however, lesser research about IT as an enabler in the dynamics of buyer-seller relationship management. A...

a r t i c l e i n f o The recent rapid increase in the amount of medical information has pushed hospitals to confront an essential issue which is how to utilize healthcare information technology to improve healthcare services quality. Customer relationship management system (CRMS) is an innovative technology which facilitates the process to acquire, develop, and maintain customer relationships ...

The systematic large-scale production of digital scientific objects, the diversity of the processes involved and the complexity of describing historical relationships among them, imposes the need for an innovative knowledge management system capable to handle all the semantic information in order to monitor, manage and document the origins and derivation of products in a flexible manner. We hav...

Background. Information and communication Technology, allows institutions and organizations that doing their business activities and exchanges, with high speed and flexibility. In fact, electronic-commerce has created a massive revolution in Business style and global trading. Objectives. The goal of this study was identifying of Effective Factors on Development of the Electronic Marketing Capa...

The service economy calls for a new, interdisciplinary methodology for defining and valuing information technology services outsourcing needs. Parameters such as ill-informed provider selection and poor contract management have hitherto dominated the IT consulting literature, yet have offered inadequate explanations to the high failure rates in global outsourcing arrangements. This paper takes ...

BACKGROUND AND OBJECTIVES Conservative kidney management (CKM) has been developed in the United Kingdom (UK) as an alternative to dialysis for older patients with stage 5 CKD (CKD5) and multiple comorbidities. This national survey sought to describe the current scale and pattern of delivery of conservative care in UK renal units and identify their priorities for its future development. DESIGN...