The online intermediary connects merchants whose products and services it offers, end-customers who do shopping through the intermediary, but consume traditionally. Customer satisfaction is a prerequisite to e-loyalty, in these models, depends on both parties, merchant. Consequently, important for intermediaries know if e-loyalty can be threatened by poor service delivered merchants. Our goal i...

introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...

the perception of hospiyal inpatients from current status and expectation status of observance about patient’s rights

We explore the effect of launching mobile channels on online customer reviews. show that launch does not significantly influence review generation, contrary to general expectation accessibility stimulates generation intention. Using a Difference-In-Difference (DID) approach analyzing data from travel websites, we find channel affect volume and average rating generated However, discover reviewer...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

Understanding how family firms can use their image to advantage in communication strategies is an opportunity for business continuity. This study identifies the effects of hotels' corporate brand strategy through radio advertising on customer perceptions and attitudes using literature research. Online experiment ads from these hotels a survey 1002 participants Chile Spain were conducted. The re...

Increasing significance of the online consumer-to-consumer (C-2-C) auction market has amplified the need for buyers and sellers to engage in transactions with anonymous counterparts. The sequence of paying first and then taking delivery, introduces a great amount of risk for potential buyers. In order to mitigate this risk, online auction markets (OAMs) are employing an assortment of governance...

Despite widespread use, there is a void in our understanding of why, when, and how customers use service guarantees to evaluate service firms. Most previous research has focused on the effects of service guarantees prior to purchase, ignoring their beneficial effects on customer evaluations after the service has been experienced. This paper develops three conceptual frameworks that elaborate th...