Service organizations need to consider regularly changing customer requirements in order to continuously adapt the design and control of their services. This enforces an integration of different customer information into a service process. However, the existing conceptual approaches do not provide adequate decision making capabilities to organize knowledge intensive processes by straightforward...

As the economy has tightened, retailers have been challenged in recent years to be be more strategic in their planning. They struggle to find answers to: • Who can I consider a loyal customer? • What kind of marketing strategy is most likely to increase sales? • What can customer-purchasing patterns reveal about improving inventory control? • What is the most effective way to manage customer re...

This paper describes preliminary work on validating process definitions by comparing a process definition to event streams derived from an actual execution of that process. The goal of this work is to find and remove discrepancies in the process definition before using that definition as the basis for various forms of analysis and decision making. The paper outlines important issues that need t...

When computer-based aids do not support the human users' decision-making strategies or anticipate the organizational impacts of technological change, advances in information technology may degrade rather than enhance decision-making performance. Such failures suggest the design of human-computer cooperation for problem solving and decision-making must be driven by human cognitive and organizati...

the acceptance of the right project which leads to the realization of the set objectives is one of the most important issues in project-oriented companies. therefore, corporate managers prefer to work on those projects which ensures the achievement of goals such as increasing financial profits or being the top brands in their rivals market. the present  research aimed at introducing  a systemat...

the acceptance of the right project which leads to the realization of the set objectives is one of the most important issues in project-oriented companies. therefore, corporate managers prefer to work on those projects which ensures the achievement of goals such as increasing financial profits or being the top brands in their rivals market. the present  research aimed at introducing  a systemat...