OBJECTIVES To assess the performance of the hospital complaints procedure for complaints proceeding to peer review and the quality of responses to complainants. DESIGN Retrospective study of data on clinical complaints proceeding to peer review during 1986-91 from clinical records, correspondence, reports of the complaints investigations, and expert review of written responses to complainants...

  Background: Ergonomic training had been implemented for prevention or reduction of neck and shoulder complaints among workers. The purpose of the present study was to assess the role of ergonomic training intervention on decreasing the prevalence of neck and shoulder complaints among workers of an automobile factory.   Methods : Within the present randomized clinical trial, the role of three ...

Background and Objectives: Medical error/malpractice is becoming a global healthcare problem bringing ever increasing number of physicians before the courts, and posing significant costs to the health system. Statistical analysis of the nature of complaints can help identifying the most vulnerable medical practices and thereby guide development of preventive strategies. This study surveyed comp...

Patients remain an underused resource in efforts can provide valuable insights into the care they receive. This study aimed to establish whether high incidents (HLIs) were predictable from preceding complaints, e study complaints received from November 2011 through June 2012 and HLI incident reports from April through September 2012 were examined. Complaints and HLIs were categorised according ...

PURPOSE OF THE STUDY Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and examines how complaints to the 2 entities are re...

OBJECTIVES To determine the rate and nature of complaints and the outcomes of the complaint management at a large heart centre in Tehran. DESIGN A retrospective review of all verbal and written complaints recorded over 30 months. SETTING A large heart centre in Tehran, Iran. Population All 312,105 admissions (47,041 inpatients, 138,842 outpatients and 126,222 ambulatory services) between Ju...

OBJECTIVES To examine the handling system for patient complaints and to identify existing barriers that are associated with effective management of patient complaints in China. SETTING Key stakeholders of the handling system for patient complaints at the national, Shanghai municipal and hospital levels in China. PARTICIPANTS 35 key informants including policymakers, hospital managers, healt...