Internet banking is a tool in the service delivery arsenal for banks. This study focuses on client-bank relationship and on how Internet adoption may improve the qualitative relationship between banks and firms in Ghana and the business they serve. The study adopted a triangulation approach in meeting its objectives. A sample of 180 companies was sampled from the manufacturing, commerce, and se...

Financial Institutions are slowly moving from Brick and Mortar (Physical branches) to click and Brick (E-banking). ATM's are the most popular electronic delivery channel for banking services in Nepal. Only few customers are using internet banking facilities. Nepalese financial institutions till date have not faced any kind of electronic fraud or risk. Banks have basic security tools like firewa...

In an evolving Nigerian banking industry, strategies are being adopted by the major players in order to achieve their long-term organizational goals-profitability and survival. In the light of this belief, much emphasis is being laid on the computerization of their banking operations. Within the last decade, the Nigerian banking industry has been at the forefront of computerization. This is wit...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.07.005 q The authors are grateful to CGAP, CAPES and C financial support granted for this research. ⇑ Corresponding author. Tel.: +55 11 33842416. E-mail address: [email protected] (M. Jayo). Over the last decade, Brazil has pioneered an innovative model of branchless banking, known as correspondent banking, involvin...

The SNS Bank (the Netherlands) has made a strategic decision to empower her customers on-line by fully automating her business processes. The ability to automate these service channels is achieved by applying Business Process Management (BPM) techniques to existing selling channels. Both the publicly available and internal processes are being revamped into full scale Straight Through Processing...

The aim of this paper is an investigation into the practicality of SysML Requirement Diagrams in requirement identification and specification for an Internet banking transactional platform. The research attempts to discover if SysML Requirement Diagrams can be applied not only for defining requirements in engineering domains, but also for conducting business cases. The paper is structured as fo...

F I N A N C I A L I N D U S T R Y P E R S P E C T I V E S 2 0 0 0 1 Internet technology holds the potential to fundamentally change banks and the banking industry. For individual banks, the Internet may “level the playing field” by allowing all banks to easily offer innovative products and access new customers. But a bank that adopts Internet banking must develop different methods of conducting...

Mobile applications have been rapidly changing the way business organizations deliver their services to their customers and how customers can interact with their service providers in order to satisfy their needs. The use of mobile applications increases rapidly, and has been used in many segments including banking segment. This research aims at extending the Technology Adoption Model (TAM) to i...

E-banking has become a new way of doing business and an important alternative for many banks and their customers. The acceptance of e-banking is affected by several factors, including the personal attitude of the users that influences normality and the context in which it is used. This study examines 150 customers of four major banks in Brunei Darussalam to explore the behavioral intent of the ...

There are many problems in a developing economy like Bangladesh that make the operation of banking business difficult. This study is an attempt to evaluate the performance of private commercial banks considering the impact of the economic environment of Bangladesh on the performance of the banks. Using data on ten randomly selected private commercial banks, this paper evaluates the financial pe...