a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and service operations management to each other...

Role of employee commitment is always been accepted as an active catalyst for improving organizational satisfaction. In this research employee satisfaction is taken as dependent variable and employee commitment is employed as independent variable, whereas employee performance is used as moderating variable. Sample for this study is selected from employees working in various private and public o...

This paper focuses on the changing prevalence and activities of workplace employee representatives over the period 1980-2004. The broad changes that affected industrial relations in Britain over this period had profound effects for trade unions. How did these changes affect employee representation in the workplace? The paper assesses whether the numbers of shop stewards fell in line with union ...

introduction: appraiser is the main interface between the performance appraisal system and those being appraised. their views and behaviors have different effects on the performance of the evaluation system, as well as the reactions subjects of the appraisal make toward the system and their subsequent performance. hence, appraisers need to be trained enough regarding the appraisal. therefore, t...

A ministudy was conducted to collect self-reported employee turnover rates in US hospitals. The results indicate many hospitals are struggling with high employee turnover rates. Widespread variances in ratings were observed across hospitals, which may be due to lack of consistency in how they each calculate their employee turnover. This makes benchmarking for the purposes of performance improve...

Employee or independent contractor designation has significant tax implications for the Certified Registered Nurse Anesthetist (CRNA). On superficial view, it appears that a CRNA who is medically directed would be under a number of controls that would force the CRNA to be in an employee status. However, on analysis, it seems that for tax purposes a CRNA can be medically directed while also bein...

Enterprises are constituted by a number of employees, Employee Satisfaction directly determine their level of enthusiasm, which affecting the basic conditions of human resources. In this area, the research about retail industries is weak. In view of this paper is to make my own explorations. So I explore the characteristics and features of investigation upon the research of Employee Satisfactio...

This paper investigates the effect of employee diversity in terms of gender, age, ethnicity and education on the firm’s likelihood of introducing an innovation. The analysis draws on data from a recent innovation survey. This data is merged with a linked employeremployee dataset that allow us to identify the employee composition of each firm. We test the hypothesis that employee diversity is as...