The QFD Quality Function Deployment technique large scope of application, has in this article, an approach based on how it is connected within the Technological Management Tools (TM Tools) range elected by the authors. Market Analysis, Technology Forecast, Benchmarking, Teambuilding, Networking, Creativity, Change management and others tools, depends strongly for its success. Employees involvem...

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QF...

Quality is an indispensible requirement in the health field, and its pursuit is necessary in order to meet demands by a population that is aware of its rights, as part of the essence of good work relations, and to decrease technological costs. Quality thus involves all parties to the process (users and professionals), and is no longer merely an attribute of the health service. This study aimed ...

Software-Produkte entsprechen häufig nicht den Erwartungen der Kunden. Die Japaner haben v. a. in der Automobilindustrie mit Hilfe des sogenannten Simultaneous Engineering infolge der hierdurch verbesserten Kundenorientierung bedeutende Marktvorteile erlangt. Beim Simultaneous Engineering werden, ausgehend von den Kundenwünschen, über eine interdisziplinäre Gemeinschaftsarbeit im Unternehmen Pr...

Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...